Unified Communications Evolves

As precursors to unified communications, IP telephony and IP communications solutions have proven their ability to help solve such problems, enabling organizations to streamline business processes and reduce costs. For years, companies have realized the benefits that carrying voice, data, and video communications across a common, IP infrastructure can bring.

From these, unified communications solutions have evolved and offer even greater benefits. Unified communications applications are actually integrated within an IP network to provide structure and intelligence that can help organizations integrate their communications more closely with business processes, and ensure information reaches recipients quickly, through the most appropriate medium.

Unified communications allows businesses to collaborate in real time using advanced applications from an integrated, easy-to-use interface.

Some of these applications include:

• Video conferencing
• Integrated voice and Web conferencing
• Mobile IP soft phones
• Unified Voicemail
• IP Enabled Call Centers
• IP Enabled IVR Systems

Blending Unified Communications Engineering with Business Consulting

The Confiance Professional Services Team members have designed, implemented, and continually work with the Cisco Unified Communication Systems since 1999. Confiance works very close with multiple Cisco engineering teams to understand the visionary direction that these solutions are headed. This key understanding enables the Confiance team to help lead customer's in the appropriate technology direction. Confiance believes that by learning each of our customer's unique business models this will ensure that their business will successfully leverage the implemented solutions.

The Confiance Consulting Advantage

Confiance successfully utilizes a Consulting model that is used in all of our practices. This Consulting model enables a Confiance Senior Solutions Architect to have ownership of a customers Technology plan which gives the customer a single point of contact for their solutions. Each of the Confiance Solutions Architects will work very closely with the Senior Solutions Architect to ensure that all design visions are realized and the end result is consistent. This model ensures that the service performed is of "World Class Quality" which eliminates situations such as engineers shuffling in and then shuffling out for independent tasks.