What are Guardian Services?

Guardian Services are full life cycle Management and Monitoring services for network and system infrastructures. We see Guardian customers find significant value in our advanced monitoring, quarterly consulting sessions, and Cisco contract consulting services.

Guardian Services are offered in two service classes.  Either one or both services may be deployed.

Guardian Enterprise Services
Included in your Guardian Enterprise Services:

Global Monitoring or Management Services:
Our well-trained Confiance Technical Assistance Center (CTAC) team will respond rapidly to 30+ event triggers per device to provide an unparalleled service experience. Managed Service customers can choose to have their devices fully managed by Guardian or jointly managed by Guardian and customer staff.  The ability to submit online Move/Add/Change requests with CCIE-level “MAC” review provides numerous benefits such as offloading tasks to allow focus on activities that are most valuable to your business and obtaining a peer review for changes you plan
to make.

Advanced Cloud Systems Monitoring Solution:
Guardian Enterprise Services employ an advanced cloud based monitoring solution coupled with superb proactive consulting to deliver world-class value. This solution is the technical backbone of our service.  It provides in depth real-time and historical data about your critical infrastructure and systems.  You can access the monitoring system from any WWW browser and receive system notifications in real-time via e-mail.

Proactive Quarterly Review Assessments:
Guardian will provide a comprehensive quarterly review which will encompass the quarter’s chronic tickets, root causes of problems, network/system health overview, infrastructure quality of service review, and a mini infrastructure assessment.

Guardian Essentials Services
Included in your Guardian Essentials Services:

Cisco Contract Consulting:
Guardian Essentials offers advanced consulting services for Cisco SMART Services. Most Cisco customers spend up to forty hours each renewal cycle gathering asset information, comparing coverage levels, and identifying uncovered equipment throughout their infrastructure. Guardian Essentials provides value by clearly leading customers through this process with minimizing overall time investments.

Cisco RMA Processing / Technical Support:
Guardian Essentials CTAC offloads basic tasks of RMA processing and/or software registration allowing you to focus on more value-added activities for your business.  It also gives our customers access to a smaller, focused engineering team coupled with priority Cisco TAC access.  This has shown historically that Guardian CTAC cases come to resolution up to 60% faster than directly through Cisco.